1. Overview
At Super Pro IPTV, we aim to provide high-quality streaming services and excellent customer satisfaction. However, due to the nature of digital products and IPTV subscriptions, there are specific conditions under which refunds are granted.
2. Digital Product Policy
All Super Pro IPTV services are non-tangible, digital products. Once a subscription or login detail has been delivered, it is considered used and non-refundable.
3. Free Trial Recommendation
We strongly recommend requesting a free trial before purchasing a subscription. This allows you to:
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Test device compatibility
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Evaluate streaming quality
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Experience channel availability
4. Refund Eligibility
You may be eligible for a partial or full refund only if:
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You did not receive your login information within 24 hours after payment
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Your IPTV subscription did not work and our support team was unable to resolve the issue
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A duplicate payment was made in error
5. Non-Refundable Situations
Refunds will not be issued for the following:
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Change of mind after delivery
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Failure to follow the setup instructions
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Poor internet connection on the user’s side
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Incompatibility with outdated or unsupported devices
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Use of VPNs or multiple IPs that trigger account bans
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Sharing your account with others resulting in block
6. Refund Request Procedure
To request a refund, please email [email protected] within 48 hours of your purchase, including:
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Your full name
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Email or phone used to register
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Proof of payment
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Reason for the refund request
Our team will review your case and respond within 24–48 hours.
7. Chargebacks
Initiating a chargeback without contacting support will result in permanent account suspension. We encourage resolving any issue directly with our team.
8. Contact for Refunds
For any refund-related questions, contact:
📧 Email: [email protected]
📱 WhatsApp